Kevin Melo

7 Daley Ave, Methuen, Ma 01844

Cellular 978-888-1231, kevinmelo@verizon.net

Multilingual professional with 10+ years of customer service & sales experience.

Profile

  · Recognized for attention to detail, administrative skills, positive attitude and willingness

to take on extra responsibilities

  · Fluent in English and Portuguese and conversational Spanish

  · Experienced in working in various industries with professionals of all levels

  · Successfully works independently and in a team environment.

  · Dedicated to achieving customer satisfaction.

  · Willing to tackle new challenges and learn.

Experience

DS Graphics – Lowell, Ma

Warehouse Specialist, October 2013 - Present

  · Responsible for all aspects of shipping, receiving and warehousing

  · Receive, unpack and inspect incoming packages for quantity and content

  · Verify the accuracy of shipments against purchase orders and receiving documents

  · Identify, report and assist in resolving discrepancies of shipments

  · Package, address and prepare documents for shipments

  · Operate power forklift and hand truck to load, unload and stock materials

Wireless Zone – Verizon Wireless Authorized Retailer, Plaistow, NH

Senior Account Executive, November 2009 – February 2013

  · Responsible for sales of Verizon Wireless products to new and existing customers.

  · Maintain store appearance and update promotional materials as needed.

  · Maintain inventory and order products as needed.

  · Build relationships with customers and encourage customers to referrals.

  · Analyze, research, and resolve billing, service, pricing and equipment issues.

  · Follow-up with customer to clarify concerns and ensure customer satisfaction.

  · Actively seek outside sales and conduct presentations of cellular services and

accessories

  · Effectively assist customers with sales, upgrades and service issues

Grand Wireless - Verizon Wireless Authorized Retailer, Burlington, MA

Account Executive, October 2006 – November 2009

  · Responsible for sales of Verizon Wireless, Verizon Fios, Direct TV, Comcast, and Dish

Network products

  · Explain and sell wireless, satellite and cable services, products and accessories to new

and existing customers.

  · Tracked daily and month-to-date revenue, profit logs and activations of the branch for

every employee within the branch

  · Motivate, educate, and train employees on how to fulfill Grand Wireless’ customer

expectations in friendliness, wireless knowledge, and salesmanship

  · Maintain store appearance and update promotional materials as needed.

  · Maintain inventory and order product as needed.

  · Build relationships with customers and encourage customers to referrals.

  · Analyze, research, and resolve billing, service, pricing and equipment issues.

  · Follow-up with customer to clarify concerns and ensure customer satisfaction.

Direct Tech New England, Nashua, NH

Satellite Technician, 2005-2006

  · Perform sales, service and installation appointments for satellite customers.

  · Provide on-site technical and troubleshooting support for existing satellite system

customers. Utilize the provided company vehicle to travel to and service scheduled

appointments.

All Seasons Vending, Inc., Wilmington, MA

Route Distributor, 2004 - 2004

  · Merchandised the most profitable line in the company.

  · Distributed product, displays, and advertising materials.

  · Packed, picked-up and delivered customers goods.

  · Solved customer problems and assured satisfaction.

High Line Motor Sales, Lowell, MA

Sales Assistant, 2003 - 2004

  · Maintained vehicle readiness and availability.

  · Provided assistance to customers in an efficient and friendly manner.

  · Distributed leads to sales executives.

  · Performed various administrative duties for the sales department, including screening

calls and scheduling appointments.

Tri Wire, Tewksbury, MA

Cable Technician, 2002 - 2003

  · Provided backup support for field-based cable technicians.

  · Performed sales, service and installation appointments for cable customers.

  · Earned credibility and confidence with customers.

Education

H.S., 2001

Greater Lawrence Technical School, Andover, MA

Performed course work toward an Electrical Certification.

Skills

  · Windows Vista/XP/98, MS Excel, MS Word, MS PowerPoint, MS Outlook, EROES

Verizon Software, Retail IQ Customer Database Software, Counterpoint Customer

Database Software, Adobe Acrobat Reader, Adobe Photoshop, Teletracker, Cell Sell,

Pic Pac Plus

Associations

  · Active member of the Portuguese American Club of Lawrence, MA

  · Member of the Emmaus Retreat Program.